Privacy and control

Phoros Cloud privacy, account and data deletion

Review how Phoros Cloud handles information or use this page to request deletion of your account, associated data, or selected data. You do not need to sign in to submit a request.

Last updated: July 22, 2026

Account and data deletion

Request deletion from Phoros Cloud

Choose a full-account request or ask us to delete selected data while keeping your account open. We may contact you to verify your identity, account ownership, or authority to act for an organization.

  1. Choose the scope. Select full account deletion or describe the data you want removed.
  2. Submit the account email. Add enough detail for us to locate the correct account and records.
  3. Complete verification. We review the request and contact you if identity or authority checks are required.

Delete my account and associated data

Your Phoros Cloud account is closed. We delete the account profile, login credentials, personal contact details, private account content, and usage information tied to you unless a retention reason below applies.

Delete selected data only

Your account stays open. Tell us which personal data, content, communication, or other records you want deleted, and we will assess that specific request.

What may be kept and for how long

  • Active systems: verified deletion requests are generally completed within 30 days, unless applicable law permits more time.
  • Backups: deleted information may remain in protected disaster-recovery backups for up to 190 days before automatic expiry. Backup copies are not used for ordinary operations.
  • Legal and financial records: the minimum transaction, tax, accounting, dispute, fraud-prevention, or compliance information may be retained for the period required by law, which can be up to seven years for some financial records.
  • Shared organization records: business records owned by an organization or involving other users may remain with that organization. We remove your access and personal identifiers where deletion is appropriate and legally permitted.
  • De-identified information: aggregated or anonymized information may be retained when it can no longer identify you.

Submit a deletion request

Fields marked with an asterisk are required. This form creates a request; deletion begins after any required verification.

If you cannot use this form, email privacy@phoroscloud.com from the address connected to your account.

1. Introduction

Phoros Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, safeguard, retain, and delete information when you use our business management platform and related services.

2. Information we collect

2.1 Information you provide

  • Account information: name, email address, phone number, business name, and billing information when you register.
  • Business data: inventory records, sales transactions, customer information, invoices, objectives, messages, and other business data entered into the platform.
  • Communications: messages you send to us or through the platform, including support requests.

2.2 Information collected automatically

  • Usage data: interactions with the platform, features used, and related activity.
  • Device information: browser type, operating system, device identifiers, and IP address.
  • Cookies: cookies and similar technologies used to operate and improve the service.

3. How we use information

  • Provide, maintain, support, and improve the service.
  • Process transactions and send related information.
  • Send administrative messages, updates, and security alerts.
  • Respond to comments, questions, and support requests.
  • Understand usage and improve the user experience.
  • Detect, prevent, and address technical issues, fraud, misuse, and security risks.
  • Comply with legal obligations.

4. Information sharing

We do not sell your personal information. We may share information with service providers supporting functions such as hosting, payments, communications, and analytics; during a business transfer; when required by law or needed to protect rights and safety; or for another purpose disclosed with your consent.

5. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, authentication requirements, monitoring, backup and recovery practices, and protections for data in transit. No storage or transmission method can be guaranteed completely secure.

6. Data retention

We keep information while an account is active and as needed to provide the service, meet legal obligations, resolve disputes, prevent misuse, and enforce agreements. The deletion section above explains the main categories and periods that apply after a request. You can submit an account or data deletion request here.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing of, or receive a portable copy of personal data, and to withdraw consent where processing relies on consent. Use the deletion form above or contact privacy@phoroscloud.com.

8. International data transfers

Information may be transferred to and processed in countries other than your own. Where required, we use safeguards intended to protect information in accordance with applicable law.

9. Children's privacy

The service is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the "Last updated" date.

11. Contact us

Phoros Cloud
Email: privacy@phoroscloud.com
Website: www.phoroscloud.com