One system runs the whole business.
Shaped for your industry, with sales, stock, money, people, customers and your website on one set of records.
All industriesBuild on the system you already run.
Build, preview, review and deploy software on your own records, permissions and people.
Call Center OS
Attendance, payroll, client contracts and client messages on one record, beside the phone system you already run. The punch on the floor becomes the hours on the payslip, and every client is billed from the same books.
Around the calls
Your phone system routes, records and measures every call. The hours, the payslips, the client invoices and the quality reviews tend to live in spreadsheets beside it, and that is where a center loses its time.
What a center gets
Clock-ins carry their hours, overtime and allowances onto the payslip under Jamaican PAYE, and you see the whole run before it is committed. The same books hold each client's contract and invoices.
Agents clock in and out with the location captured at both ends, inside a radius you set around the site.
Coverage windows put named agents on each time slot of each day, so a gap shows before the line opens.
Hours, overtime, allowances and staff loans reach the payslip under Jamaican PAYE, previewed before you commit.
Every leave request carries its type, its approval and a named cover, so a shift is never short by surprise.
Each client's agreed rates with start and end dates, recurring invoices and payment reminders, in the client's currency.
Emails, WhatsApp, invoices, contracts, documents and the open balance for each client, on one record.
Virtual staff answer WhatsApp, email and social within the limits you set, and hold a send for a named person where you choose.
A call recording is transcribed onto its file and scored on your own scorecard, with coaching set as a task.
And the honest lines. Phoros does not carry calls: your phone system keeps the lines, routing, recording and dialling, and its call records reach Phoros as an export. Payroll tables cover Jamaica, and in the United States federal tables and Alabama. Live floor numbers, call forecasting and schedule tracking are not built yet.
In development
Most centers can only review a few calls by hand. We are building Call Center OS to score every recorded call against your own scorecard, with a supervisor checking each flag and coaching set from the result.
Recordings from your phone system scored against your scorecard, with a supervisor checking every flag before it counts.
A flagged call becomes a coaching task, with the moment in the transcript attached and the follow-up on the planner.
The client's record opens for the agent as the call arrives: recent messages, invoices, documents and notes.
Per-minute and per-call billing drawn from the phone system's records, at each client's contract rate.
Service level, handle time and abandoned calls for each client line, on a wall screen and on the supervisor's phone.
Calls forecast by the half hour, coverage built to meet them, and adherence followed through the day.
Where this stands. Everything in this section is in development and not available today. Transcribing a recording and scoring it on your own form already work, one call at a time.
Virtual staff for call centers
Add help with message replies, client reports, shift reminders, payment reminders, leave cover and the weekly review, inside the same system. Anything outside the limits you set, and anything that commits money, comes back to a person.
Answers WhatsApp, email and social within the limits you set, and returns everything else to a named person.
Prepares each client's weekly update from the invoices, contracts and messages already on file.
Reminds agents of their next shift and checks in when a punch is missing, with your approval.
Drafts reminders for client invoices coming due and surfaces the ones that slipped.
Collects leave requests and asks the named cover to confirm before the day comes.
Reviews hours, payroll, clients and money in and out, and leaves one page for the owner.
Connections
Your phone system, help desk and accounts stay where they are. Phoros works above them, so the floor, the payroll and the clients are run from one place.
Marked tools are built in. Tools with an MCP server connect through open connectors, and Software OS can build a connection to anything with an API.
Talk to us about your toolsHow we test
In the summer of 2026, Phoros Pilots ran for eight weeks with agents carrying real business jobs under daily human review. Stakeholder acceptance was the test. We publish evidence as the work supports it, so ask us what the current results show.
How we testYour center, online on day one
Three finished sites for firms that sell their service to other businesses: a consultation, an operations product and a virtual assistant. Start from one, and the cards, flyers and social content follow to match.
Every site is a complete page, and the same desk makes the business cards, flyers and social content to match. See brand development and management
Call Center OS
A payroll run to check, a client to invoice or a week of messages to answer: we will show you how it connects to the rest of the center and which recurring steps virtual staff can take on.
See plans and pricingQuestions
Something else on your mind? Our team will talk it through with you.
No. Your phone system keeps the lines, routing, recording and dialling. Phoros runs the floor around it, and call records come in as an export from that system.
Payroll tables cover Jamaica, and in the United States federal tables and Alabama. Tell us where your agents work before you plan a run anywhere else.
Not yet. Today a recording can be transcribed and scored on your own form one call at a time. Scoring every call is in development.
Only within the limits you set. Replies outside them, and anything about price, contracts or money, wait for a named person on your team.
Yes. Some tools are built in, tools with an MCP server connect through open connectors, and Software OS can build a connection to anything with an API. The list above shows which is which.
It is yours. Your records, files and history belong to your organization, and leaving with your work is a right, not a negotiation.