One system runs the whole business.
Shaped for your industry, with sales, stock, money, people, customers and your website on one set of records.
All industriesBuild on the system you already run.
Build, preview, review and deploy software on your own records, permissions and people.
Communication
WhatsApp, Instagram, Facebook and email come into Phoros and attach to the contact who sent them, so anyone who opens the record sees the whole relationship. On WhatsApp, virtual staff read the newest messages before they draft a reply, and the draft is checked before it is sent.
How a message travels
Three steps, and the first two happen without anyone sorting mail.
Messages come in on your linked WhatsApp number, your Instagram account and Facebook Page, and the email inboxes on your own domain.
Each message finds its contact by number or address, and the record keeps email, WhatsApp, invoices and documents together.
Your team replies from the record. On WhatsApp, virtual staff read the newest messages first and draft a reply that is checked before it is sent.
Create orders, weddings or hello inboxes on your domain, choose which colleagues see each one, and reply from the address the customer wrote to.
Email Settings lists the records your domain needs, including DKIM, a return path and DMARC, and checks them before your inboxes send.
Each colleague sees only the inboxes assigned to them, and sends only from those addresses.
Mail addressed to several of your inboxes shows once, with the inboxes it reached.
A draft can be assigned to a colleague for review, and the left rail counts what waits for them.
Attach files from the first line of a new message or a reply; a failed upload waits for a retry before anything sends.
Each inbox can have its own password, so it can also be read in a mail app that signs in by IMAP.
Microsoft 365 connects so virtual staff can read and send from the connected account's inbox; that mail stays in Microsoft 365 and does not appear in your Phoros inboxes.
Your web presence, with every channel answered
Three finished sites where conversation comes first: a clinic intake, a briefing assistant and a service finder. Start from one, and the cards, flyers and social content follow to match.
Every site is a complete page, and the same desk makes the business cards, flyers and social content to match. See brand development and management
Contacts and pipelines
A contact keeps their messages, invoices, documents, pricing and store credit together, and a pipeline shows where each enquiry stands.
Email, WhatsApp, invoices, documents, pricing and store credit sit on the contact, so the next person to answer sees what came before.
Name your stages, give each deal a card, and drag the card when the work moves.
A pipeline step can email the card's contact on its schedule, so the second note goes out on its day.
Group contacts by tag, by listed address or by other groups, and send a broadcast to the group.
Put a follow-up on the calendar with a reminder and assign it to a colleague, or to virtual staff, who carry it out at its time.
A supplier's bank details live on their record with every change kept, and only a colleague with the permission sees the full account number.
Pipelines record each deal's stage and its steps; forecasts and win-rate reports are not built.
Channels
WhatsApp, Instagram, Facebook and email reach the same contact, and broadcasts go out by email, SMS and push notification to the same groups.
Link your business number by scanning a QR code; customer messages arrive on their contact, and your team replies from the record.
Messages and comments on your Page and professional account are read and answered through Meta, inside its 24-hour reply window.
Inboxes on your own domain, each with its colleagues, its signature and its forwarding.
Broadcasts and notifications go out by text from Phoros's sending number.
A broadcast can also go out as a push notification.
Every broadcast and every organization email lands in the Contact Log with its delivery, opens and bounces.
SMS goes one way: a reply to a text does not come back into Phoros.
Communication
WhatsApp, Instagram, Facebook and email on one record per customer, with your team and virtual staff replying from it.
Questions
Something else on your mind? Our team will talk it through with you.
WhatsApp through your linked business number, Instagram and Facebook messages and comments through Meta, and email to the inboxes on your own domain. Broadcasts also go out by SMS and push notification.
Scan a QR code from Connections and the number is linked to Phoros as a device. Customer messages arrive on their contact record, and group chats are kept apart from customer conversations.
Yes. On WhatsApp they read the newest messages in the thread first and draft the reply, and the draft is checked before it is sent. Your team can always answer from the record themselves.
No. SMS goes out one way from Phoros's sending number, so ask customers to reply on WhatsApp or by email.
Each colleague sees only the inboxes assigned to them in Email Settings, and can send only from those addresses.
Yes. Email Settings lists the records your domain needs and checks them before your inboxes send. You can also use an address on phoroscloud.com.
Yes. From the conversation page you can call your virtual staff member and talk it through; the call is transcribed and the transcript stays with the conversation.